One: Service Uptime Guarantee
NetSuite’s customer agreement guarantees 99.5% uptime outside the scheduled service
windows.
Two: Ongoing Upgrades
NetSuite enhances its products through regular upgrades. All NetSuite upgrades will preserve
your account configuration.
Three: Customized Account Configuration
NetSuite can be configured with custom processes, forms, records and fields.
Four: Integration with Other Applications
NetSuite understands that customers may need to integrate NetSuite with other applications.
To that end, NetSuite offers industry standards-based integration capabilities and optional
professional services.
Five: Data Security
NetSuite understands that security is of utmost importance, which is why we provide multiple
layers of data protection. In addition, NetSuite’s role-based security provides your company with
options for managing data access within your company.
Six: Data Ownership
NetSuite recognizes that the data in your NetSuite account is your data. Should you plan to end
your NetSuite subscription, there are several ways for you to export your data.
Seven: Quality Customer Service
When you contact NetSuite for support, your team will work with a responsive, knowledgeable
and well-trained customer service professional.
Eight: Proactive Communication
NetSuite will keep you in the loop. Our system provides you advanced notice of upgrades and
new product features.
Nine: Community
NetSuite encourages you to share your ideas and experiences with other customers, and provides
community programs to encourage collaboration.
Despite our efforts, there may be circumstances when things do not go as planned. If that
happens, these principles will continue to guide our actions as we work to resolve your issues.
