International Spices Case Study for Netsuite ERP
About The Company
For International Spices, a custom spice blender and distributor, a lack of integration between its older outdated ERP software was seriously limiting its success. Order management required separate entries in each system and sales reps couldn’t access the most updated information in real-time. The lack of end-to-end visibility into operations meant the business couldn’t ensure optimal stock levels or streamline regulatory compliance.
Unified platform for efficient operations
Integrated financial, CRM, inventory and manufacturing processes, plus complementary applications from Box for document management and Riva for calendaring, has helped International Spices to streamline production and manage 10 million pounds of raw material for 3,000 customers. Additionally, robust controls and consumable documentation eases compliance with Safe Quality Food Institute standards and FDA regulations.
Revenue up, time-consuming processes down
Revenue has increased by 50 percent since implementing NetSuite without any increase in administrative staff. The business can address recalls in two hours, where it used to take several days. Month-end close has been reduced from four days to one.
Poised for market dominance
NetSuite empowers every aspect of the business. With robust customization capabilities, International Spices can easily tailor NetSuite to further refine its processes. Sales reps have self-service data access and, with customized and centralized reporting capabilities, executives have visibility for insight-driven business decisions.
“I can’t figure why any midsize business wouldn’t go with a cloud ERP model. It’s one of the best decisions we’ve ever made.”
Eric Hochstein, Owner, International Spices