International Spices

For International Spices, a custom spice blender and distributor, a lack of integration between its older outdated ERP software was seriously limiting its success. 

Order management required separate entries in each system and sales reps couldn’t access the most updated information in real-time. The lack of end-to-end visibility into operations meant the business couldn’t ensure optimal stock levels or streamline regulatory compliance.

Integrated financial, CRM, inventory, and manufacturing processes, plus complimentary applications from Box for document management and Riva for calendaring, have helped International Spices to streamline production and manage 10 million pounds of raw material for 3,000 customers. Additionally, robust controls and consumable documentation ease compliance with Safe Quality Food Institute standards and FDA regulations.

Revenue has increased by 50 percent since implementing NetSuite without any increase in administrative staff. The business can address recalls in two hours, whereas it used to take several days. Month-end close has been reduced from four days to one.

NetSuite empowers every aspect of the business. With robust customization capabilities, International Spices can easily tailor NetSuite to further refine its processes. Sales reps have self-service data access and, with customized and centralized reporting capabilities, executives have visibility for insight-driven business decisions.