Product Details

NetSuite ERP

Price Range $10K - $100K
Cost Per User $125/mo
Yes Icon Cloud
No Icon On-Premise
Retention Rate
Release 2021.1
User Range
10 — unlimited
Financing Options
Minimum Fee to Implement
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NetSuite ERP
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NetSuite ERP Overview

NetSuite is the world’s most deployed cloud ERP solution, used by more than 24,000 customers in 200+ countries. NetSuite ERP offers a modern, scalable solution to run all your key back-office operations and financial business processes in the cloud. From comprehensive financial management capabilities, including sophisticated revenue management and billing solutions, to inventory, supply chain and warehouse management solutions, NetSuite empowers businesses of all sizes, across all industries, in every part of the world to unleash innovation and growth. Built-in business intelligence with real-time reporting and analytics equips your organization with a single version of the truth and ignites better, faster decision making.

NetSuite’s financial management capabilities solution helps is used by thousands of organizations across various industries to manage their accounting needs. This software accelerates your financial close, provides strong expense management, offers streamlined and auditable revenue management and ensures complete real-time visibility into the financial performance of the business.

Netsuite is the proud recipient of these following awards:

Gartner Magic Quadrant:

  • Only Mid-Size Leader
  • Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises

IDC – Leader

  • MarketScape Saas & Cloud
  • Mid-market Finance & Accounting Applications

G2 Crowd – Leader

  • Top Accounting Software
  • Top ERP Systems Software
  • Top ERP Systems Software for Midsize


  • #1 ERP for 2020

NetSuite ERP Advantages

With NetSuite, your entire business can run in real time. Employees can move faster and smarter. Customers are served better. Orders can be filled and tracked more quickly and easily, with inventory levels updated in real time. And with full visibility into inventory by sales reps for order promising and by planners for purchasing, companies can lower inventory levels, analyze inventory costs and collaborate with vendors more effectively.

Most important, NetSuite Accounting / ERP is seamlessly integrated with CRM and ecommerce for end-to-end business process management across your business. And because NetSuite is an open system, you can also seamlessly integrate with third party, industry-specific and legacy software.

NetSuite ERP Benefits

  • Improve decision making with real-time metrics and role-based Dashboards.
  • Improve productivity with greater visibility and more automated back-office processes.
  • Ensure accountability and compliance with robust, auditable accounting.
  • Graduate from simple desktop accounting packages or from standalone accounting/ERP to powerful Accounting/ERP that’s integrated with CRM and Ecommerce.
  • Eliminate IT costs and hassles associated with maintaining and upgrading traditional client-server software applications.
  • Customize and extend NetSuite easily to meet your exact needs.

NetSuite ERP Technology

NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Because NetSuite is delivered as an online service, all key business information and functions are available anytime, anyplace. This solves the many problems stemming from a client/server architecture, in which a company’s employees must be physically present in the office in order to log in and have up-to-date information on prospects, customers, employees and partners. With NetSuite, the physical location of the user is irrelevant so all data is always up-to-date and available from anywhere.

A typical business uses multiple software products, which greatly increases the cost and reduces efficiencies along the entire operation of the company. With NetSuite, all these business functions are handled in one, completely integrated product. That means no more re-keying of data, no more delays from the consolidation of information, and no more buying integration” software — software whose sole purpose is to get other software to talk to each other! In NetSuite the complete, end-to-end business cycle flows automically — from a lead to a prospect to a sale to a shipping ticket an invoice to a customer support case to a marketing campaign. It’s all one, integrated, simple process. NetSuite’s patent-pending real time dashboard technology provides an easy-to-use view into role-specific business information that is always up-to-date.

NetSuite is Web-based, there is no hardware to procure. Because NetSuite delivers software as a service, there is no large, up-front license fee. And because NetSuite replaces the need for multiple software products to run the various functions of a company’s front-office and back-office, there is a cost-savings of hundreds of thousands of dollars for growing and mid-size enterprises who standardize their businesses on NetSuite.

NetSuite ERP Modules

Materials Management for NetSuite ERP

Inventory Module

Advanced, Multi-location Inventory for Distributors — NetSuite gives distributors advanced tools for accurate, cost-effective inventory management that drives higher service levels for your customers. NetSuite supports your complex needs with multi-location inventory, kits and assemblies, multiple units of measure, lot tracking, serialized inventory and specific costing, matrix items and bar coding.

Order Management Module with Advanced Shipping 

Order management is the critical connection between front office CRM and back office ERP. NetSuite is the only hosted application with integrated order management. Integrated shipping allows you to fulfill order directly through pick, pack and ship or indirectly drop shipping items by automatically ordering and shipping items from the vendor to your customer

Bin Management Module

Bin management capabilities improve inventory in the warehouse. Bin management allows for inventory to be received at the warehouse and put-away into preferred bins within the rack system of the warehouse for easy picking later during the order fulfillment process.

Demand-based Inventory Replenishment — Automatically adjusts for seasonal trends and ensures stock on hand. Based on sales history and inventory reorder points, reorder levels can be dynamically calculated, based on historical sales or seasonal demand. Average lead time, historical or seasonal-based sales demand, and number of days’ supply to stock are used to dynamically set reorder point and preferred stock level for each item, on an ongoing basis so there will always be stock on hand but ordered just-in-time.

Order Promising Module

Order Promising & Inventory Commitment - NetSuite gives Sales real-time visibility into inventory availability when quoting and creating orders — increasing service levels with accurate order promising. Sales orders for inventory are automatically committed from available stock. Back orders are automatically committed to fulfill as purchase orders are received. In today, out today processing. Items can be manually reallocated inventory to different sales orders if needed.

Real-time System — The key to making good management decisions is by having current, accurate data. In today’s competitive, low margin business climate, you don’t have the luxury of waiting on others to complete updates, and have a clean cutoff before providing you with the information you really need now. With NetSuite, you will have on your dashboard the key data you need and want to make those decisions. Most importantly, you need to know if a process has been broken, so you are reacting before the situation affects other aspects of your business, namely customer service and cash.

Return Materials Authorization Module

Returns Management in One System — NetSuite efficiently manages the return process and provides full visibility to both you and your customers. Either a customer service representative, or a customer logging into the Customer Center, can generate Return Management Authorization (RMA) forms and route them for approval so there are no more headaches from returns.

Sales & Order Management for NetSuite ERP

Automated Order Process Module

Using NetSuite, companies can manage orders both inside and outside the organization more cost effectively. Additionally, they can gain a 360-degree view of the customer, improving customer service by giving employees real-time information about inventory, vendors and customers.

Automated Payments Module

With proper receipt and purchase order matching, your Accounts Payable department can verify invoice and approve for payment release. Payment can be made with a paper check, through online banking or EFT

One Click Purchase Orders Module

Your Purchasing Manager is automatically presented with a suggested buy report once reorder points have been reached. After being reviewed, and any edits, additions, or deletions are made, the Purchase Order is automatically generated to be e‑mailed or faxed directly from NetSuite.

  • Empower sales representatives with the first and only hosted solution that lets them create estimates and orders with one click — enabling them to focus on making the sale, not processing the paperwork.
  • Give customers full visibility into their order status, boosting customer satisfaction and long-term loyalty.
  • Mine centralized customer purchase histories for customer profitability analysis, strategic marketing, and upsell and cross-sell potential. 
  • Enable sales representatives to turn estimates into orders with just one click, saving time and increasing efficiency.
  • Real-time order status gives everyone access to the same, up-to-date order information, including when an order was placed, shipped, received and billed.
  • A single data repository captures and manages all orders and their histories, eliminating the hassles and costs of managing disparate systems or databases.

Complete Procure-to-Pay Purchasing Module

NetSuite lets you move from manual, paper-based purchasing to lower cost, higher control automated purchasing. NetSuite streamlines purchasing, saving you money that goes straight to your bottom line.

Real-Time Order Status Module

Using NetSuite, which integrates all critical business data across departments, companies can at last have real-time order status. Using the Real-time Dashboard, employees can access instant snapshots of key performance indicators (KPIs), such as new sales orders or support cases. With the Real-time Dashboard, you spend your time analyzing and acting on crucial order-related data — not gathering it. As a result, you can accelerate and improve your business decisions.


  • A single, powerful solution delivers real-time order status, enabling service and sales representatives alike to resolve customer queries with one call.
  • Real-time order updating ensures that each order moves through your front- and back-office with ease and speed, providing the customer a timely, efficient delivery and leading to higher customer satisfaction.
  • Full visibility into each stage of the order process means that you can confirm that orders have been shipped, received and billed, streamlining the entire fulfillment cycle.


  • Leverage over 45 pre-packaged KPIs, including forecast, pipeline, opportunities, new leads, orders, prospects, cases, marketing campaigns and more. Or, create custom KPIs and add them to your Dashboard.
  • Quick look-up features allow you to locate customers based on name, purchase order number, transaction number, or a host of other parameters.
  • A single screen view delivers up-to-the-second status on each customer order.
  • Status notifications alert employees to tasks that require their attention.
  • Exception reporting enables you to track an order at any stage of the process, giving you insight into whether an order is awaiting approval, remains overdue, or has been shipped but not yet billed to the customer.

Self-Service Vendor Center Module

With the integrated Vendor Center, your company can provide your vendors with direct access to information that is relevant to your partnership, including purchase orders, accounts payable data, and other key documents.

Shipping Integration Module

FedEx® Shipping Integration, UPS OnLine® Tools, and USPS integration
NetSuite’s wholesale distribution software offers FedEx® Shipping Integration, UPS OnLine® Tools, and USPS integration giving customers, suppliers and employees the ability to track packages anytime and anywhere. This integrated offering also eliminates the problem of manually exchanging data between separate order management, package tracking, shipping and customer service systems.


  • Integration of FedEx® Shipping Integration, UPS OnLine® Tools, and USPS in NetSuite provides for advanced shipping and receiving, and eliminates redundant, disparate business systems.
  • Generating FedEx and UPS shipping labels within NetSuite wholesale distribution solution dramatically reduces the time required to fulfill orders.
  • By giving customers faster delivery, as well as full visibility into shipment status, you increase customer satisfaction and loyalty.


  • Create shipping items directly from the Real-time Dashboard, and set up FedEx® Shipping, UPS OnLine®, and USPS shipping to all destinations (domestic or international) from within NetSuite.
  • Select shipping preferences, validate addresses, and calculate rates and handling fees. Add this information instantly to your customer’s invoice.
  • Do bulk fulfillment automatically by selecting the items to be fulfilled and printing the associated labels. You can also include the shipping description on the printing label.
  • Assign different steps of the fulfillment process (such as picking, packing and shipping) to different people within the company.
  • Link tracking numbers to sales orders, invoices and customer records, providing employees with complete visibility into shipping progress and delivery history from any transaction or customer record.
  • Customers can log into the 247 Self-Service Center and view all their information, such as order and payment history, as well as shipment status.

Streamlined Receiving Module

Upon receipt of your purchase order, your warehouse can view the open purchase order and either auto-receive the material or receive by item or line number. Inventory levels will be auto-updated and customer backorders will be automatically filled.

Financial Management for NetSuite ERP

General Ledger, Accounts Receivable and Accounts Payable Modules

Gain full financial visibility into your payables and receivables with real-time access to outstanding invoices and bills. And once customers receive your goods or services, you can quickly generate invoices from sales orders with just one click, reducing paperwork and improving efficiency

Financials Summary Module

Having access to key financials and reports is critical to your success. With NetSuite’s financial management services, you get comprehensive tools that allow you to control all your financial data and processes. And since the financial management services in NetSuite financials are integrated with your sales, support, shipping and receiving functions, you get real-time financial data directly from those departments, enabling faster, smarter business decisions.

Advanced Billing Module

NetSuite’s Advanced Billing feature makes contract billing faster, more convenient, and easier to manage. Many businesses invoice customers for a sale over a range of time, or a contract term. For example, a customer might commit to a one year membership billed monthly, or a three year service contract with quarterly invoices. Keeping track of billing schedules and managing the invoicing process (knowing when it is time to invoice, how much to invoice…) can be a major challenge for such companies, and having the financial management services to do so effectively is critical to successfully managing your revenue stream.

Amortization Schedules Module

Amortization Schedules allow you to set up a schedule to amortize expenses over time. They are very similar to Revenue Recognition Schedules, but rather than Invoices and Credit Memos, amortization schedules are linked to Bills, Bill Credits and Journal Entries. With Amortization Schedules, you can streamline many redundant steps in your accounting processes, such as amortizing prepaid expenses. Amortization Schedules may also be linked to Jobs, so you can amortize your expenses in proportion to the Job’s percentage of completion.

Multi-Currency Transactions and Reporting Module

Companies that have offices in other countries, or those that frequently do business with foreign companies, must record and track transactions in foreign currencies. The automated currency revaluation feature simplifies the period-end close process by generating adjusting journal entries to reflect exchange rate fluctuations on any open accounts payable or receivable transactions. Plus, with NetSuite’s financial management capabilities you can price your items in multiple foreign currencies to ensure customers see only current exchange rates and prices.

Project Accounting Module

NetSuite Advanced Project Accounting lets you manage your professional services organization more effectively with integrated project/job tracking and reporting. With NetSuite, you can automate project/job creation when specific services are sold, and automatically track percent complete and time budgeted and spent on project tasks. Reports for utilization and backlog help you analyze your employees’ workload and efficiency. Estimated job profitability reporting compares your projected loaded labor cost on projects against expected billings.

Revenue Recognition Module

NetSuite is the first hosted application to bring revenue recognition management to mid-size companies. NetSuite’s financial management services make it easier for companies to flexibly recognize revenue according to customer contracts and to maintain accounting control within GAAP and other reporting standards.

Production Management for NetSuite ERP

Advanced Multi-location Inventory Module

NetSuite gives manufacturers the advanced tools for accurate, cost-effective inventory management across multiple sites that drive higher service levels for your customers. It provides support for high volume SKU management along with advanced inventory management capabilities such as multiple warehouse management, serialized inventory, bar coding and labels, lot and bin management, expiration dating, pick, pack and ship fulfillment processes, drop-shipment and special orders, auto-calculation of reorder points and preferred stock levels based on sales history, returns automation and demand-driven replenishment. 

Bin Management

Bin management capabilities improve inventory in the warehouse. Bin management allows for inventory to be received at the warehouse and put-away into preferred bins within the rack system of the warehouse for easy picking later during the order fulfillment process. Bin numbers are editable and you can easily transfer items between bins at the same location without impacting your inventory value or total quantity on hand. 

Demand-based Inventory Replenishment 

Automatically adjusts for seasonal trends and ensures stock on hand. Based on sales history and inventory reorder points, reorder levels can be dynamically calculated, based on historical sales or seasonal demand. Average lead time, historical or seasonal-based sales demand, and number of days’ supply to stock are used to dynamically set reorder point and preferred stock level for each item, on an ongoing basis so there will always be stock on hand but ordered just-in-time. 

Accurate Order Promising & Inventory Commitment 

NetSuite gives your sales team real-time visibility into inventory availability when quoting and creating orders increasing service levels with accurate order promising. Sales orders for inventory are automatically committed from available stock. Back orders are automatically committed to fulfill as purchase orders are received for in today-out today processing. Items can be manually reallocated inventory to different sales orders if needed. 

Order Management with Advanced Shipping

Order management is the critical connection between your front office and back office operations. NetSuite is the only hosted application with integrated order management and integrated shipping that allows you to fulfill orders directly through pick, pack and ship or indirectly drop shipping items by automatically ordering and shipping items from the vendor to your customer. 

Integrated UPS® & FedEx® with Tracking

NetSuite also extends into the order fulfillment, packing and shipping processes of a warehouse. The UPS™ or FedEx™ integration allows you to simply transmit your order information directly to UPS or FedEx and instantly receive back the rate, tracking number, address verification and the ability to print out shipping labels, to be shared among different individuals, teams and customers. You can even improve the accuracy of inventory profitability by associating item costs with related expenses, to calculate complete landed costs, factoring in expenses such as shipping or duty. 

Returns Management in One System 

NetSuite efficiently manages the return process and provides full visibility to both you and your customers. A customer service representative or a customer logging into the Customer Center can generate Return Management Authorization (RMA) forms and route them for approval so there are no more headaches from returns.

Assembly Management Module

Building on NetSuite’s core strength in inventory and warehouse management, manufacturers use assembly items to more effectively manage component quantities and multi-level assemblies. Assemblies are closely tied with work orders and allow for multi-level assemblies to be built one level at a time, or all at once.

And because demand for the assemblies is calculated based on sales, a separate queue shows you when it is time to build more to stock. You will achieve unprecedented ability to dynamically manage your stock and replenishment for both assemblies and their components.

Work Order Management Module

Work orders allow manufacturers to easy manage the build process for production work orders to replenish standing inventory levels of finished goods or special order work orders built to exact specifications for a particular customer. 

NetSuite supports production work orders that track the assemblies that need to be built to increase stock. Work orders are generated when the back-ordered quantity of an assembly reaches its assigned build point, and a bill of materials (BOM) is generated to facilitate picking member items for the build. When this work order is completed, the regular stock level of the assembly is increased and the finished goods are committed to open sales orders. 

Special order work orders track assemblies to be built for a particular sale. When assembly items are sold and finished goods are not in stock but member items are, a work order is automatically added to the work order creation queue. 

NetSuite automatically calculates reorder points and preferred stock levels, allowing manufacturers to more accurately determine the proper time and quantity when reordering components based on work orders for those items. 

Raw materials are committed to a work order as they become available; when the work order is ready to be built, it will show up in your queue to generate an assembly build. 

Supply Chain Management for NetSuite ERP

Supply Chain Module Overview 

A manufacturer / wholesale distributor has two critical business assets: inventory and accounts receivable. Each asset translates directly into money earned —or money lost — in this highly competitive industry. That’s why the more accurate inventory information you have at your fingertips, the better positioned your company is to improve turn-around time, save money, and satisfy customers. 

NetSuite gives companies the visibility they need to track inventory effectively: where it is, where it has been, and where it is headed. As a result, purchasing managers can use that data to make better, more informed buying decisions. More importantly, your company will hold only the inventory it needs — no more and no less.

NetSuite bin management capabilities improve inventory management in the warehouse. Bin management allows for inventory to be received at the warehouse and put-away into preferred bins within the rack system of the warehouse for easy picking later during the order fulfillment process. 

Additionally, with real-time inventory status, your employees can track any piece of data that impacts inventory, such as sales orders, transactions, quotes, adjustments and accounts payable, dramatically improving visibility and sharpening competitive edge.

Customer Relationship Management for NetSuite ERP

Incentive Management Module

At most companies, commissions are calculated using spreadsheets, or homegrown software. As a result, sales people spend much of their time shadowing” their compensation — double-checking the company’s figures to ensure they’re getting their due. But by automating commission management, you enable your sales force to focus on what really matters: closing the sale. Sales force automation not only reduces needless paperwork, but it also gives you a simple, accurate way to maintain and track commissions for your entire sales force. Commissions are visible to reps and their managers as KPIs on their Dashboard so they know exactly where they stand for actual and projected commissions.

With NetSuite CRM+, you have the flexibility to schedule complex commission structures based on how you do business. You can structure commissions in any number of ways — based on quantity, sale amount, service sold, profitability of the product sold, or percent of quota that is reached. While many other vendors force you to adjust your business to their software, NetSuite CRM+ tailors itself to your specific business needs.

Job And Project Tracking Module 

For services companies, service delivery is at the heart of customer relationship management, yet project management has been left out of most CRM vendors’ solutions. Enter NetSuite. NetSuite CRM+ let’s you track projects and tie this directly to the customer record for real-time visibility.

That’s why NetSuite CRM+ lets you manage multiple types of projects, including time and materials, fixed price, and cost plus projects-all in real time. NetSuite CRM+ also organizes your tasks, calls and events, linking them to specific projects and clients. Best of all, NetSuite CRM+ manages project and client data in one, powerful and fully integrated system.

Partner Relationship Module 

A business is much more than its own four walls. To succeed today, businesses need to reach beyond their walls and collaborate with partners, often extending key customer and sales data. Only then can businesses work effectively with partners to manage the pipeline, process orders, track marketing activity and forecast sales.

Meeting the needs of growing businesses, NetSuite’s CRM+ solution provides the industry’s first and only partner relationship management application that lets you reach all your partners, while simultaneously allowing you full control over every element of your sales and marketing process, including: marketing campaigns, lead management and order processing.

Sales Order Management Module

Order management can streamline your entire fulfillment process. Reducing paperwork for your sales force, allowing them to focus their efforts on selling. It also ensures that customers get deliveries on time, boosting customer satisfaction and long-term loyalty.

Everything in NetSuite CRM+ is built around customers and orders — reports, dashboards, and customer intelligence all key off this tangible relationship with the customer, making it as easy to connect with them over the Web as in person. This order management capability also allows sales people to work a deal through the pipeline, right through to the actual close. So you can finally see booked orders in your forecast, greatly increasing its reliability, predictability and accuracy.

With NetSuite CRM+, sales representatives can turn estimates into orders with just one click of a button, significantly reducing their paperwork. Did you know that other CRM vendors’ solutions don’t include order management? That means you can’t complete the order and, importantly, you lose visibility into customer order histories for inquiries and support — and for future marketing and sales customer intelligence.

NetSuite CRM+‘s order management system also gives everyone in your organization access to the same, up-to-date order information. Support representatives can view order statuses; sales representatives know when to make follow-up calls; and customers can check order statuses in real time via the Customer Center, or your Web site.

Self Service Customer Portal Module

Self-service customer support centers are fast becoming the channel of choice for customers. Opens a self-service customer portal communication to your customers by giving them a way to post service issues, place new orders, or view their order histories. Such a site lets you stay open for business 247, around the world. Moreover, it delivers a high-quality, high-touch experience for customers while reducing the cost of customer care to your company.

Customer self-service provides real-time, cross-channel views of all interactions for delivery of superior customer service — whether the interaction occurred on the Web just seconds ago or with a sales rep in person yesterday. In addition, customers can view outstanding quotes or orders and even request returns. Most importantly, detailed order history allows an easy check of entitlement to service levels as well as intelligent upsell/cross-sell offers, helping turn the call center into a profit center


NetSuite CRM+ integrates what has become the customer channel of choice, and a business’s most pervasive marketing vehicle, the company Web site

  • Web hosting capabilities includes rich site builder tools that allow for dynamic content driven from the CRM system, including an online product catalog, lead capture, and customer self-service.
  • One-to-one publishing capabilities allow for personalized and targeted content to be delivered to prospect or customer portals.
  • Site Analytics adds rich integrated Web reporting that provide aggregate site metrics previously only available through third party monitoring services, as well as unique visitor specific click-through and page hit information invaluable to targeted sales and marketing follow up.
  • Robust Intranet publishing capabilities are also included with specific audience controls that allow content to be tailored to different departments or groups of individuals such as managers versus all employees.

Additional Capabilities for NetSuite ERP

Real Time Dashboards

View Key Performance Indicators, up-to-date status and comparative data over your defined time periods on all your manufacturing metrics from work orders, assemblies, BOM components, and finished goods ordered and shipped. All your business data — customers, pipelines, orders, revenue to date and forecasts are available at your fingertips.

With more than 30 out-of-the-box role-based Dashboards, NetSuite gives all users in the company a custom dashboard that allows them to monitor everything in the business relevant to them. Finally, information at your fingertips” is a reality. See work orders and their status, assemblies to build or order, as well as data trends in leads, opportunities, inventory utilization, service issues, expenses, and much more. It’s all managed with point-and-click content additions and drag-and-drop layout. 

Key Performance Indicators 

KPIs, with tailorable period comparisons and out-of-tolerance notifications, give you a real-time, at-a-glance view of your company’s performance.

Real-time Visibility

Real-time visibility to quotations, work orders, and support issues that have time sensitivity means critical issues don’t fall through the cracks.

Customized Reporting

You can easily create your own queries and save them for rapid, repeatable ad hoc reports that are displayed right on your dashboard.

Group Calendaring

Calendars for individual and group scheduling allow you to see others’ schedules and invite them to meetings, assign tasks, and know their availability without exiting the program.

RSS Content

You can see news bulletins and have direct access to outside content feeds from your choice of providers on your dashboard.

Direct Drill-Down

Drill down allows instant access to greater detail and transaction management directly from the Dashboard.


Security and availability are the most critical elements in any system that contains your business data. You need to assure your customers that their information is safe with you — and you need the assurance that your company data is both secure and accessible with NetSuite. NetSuite has been developed and implemented with multiple layers of data redundancy for comprehensive security and business continuity. We embrace a three-part vision of security: availability, integrity, and confidentiality. Coupled with our business practices, you can be assured that your data is accurate, accessible and secure.

Data Security

For many companies, the level of security and availability, disaster recovery, and back-up provided by a software-as-a-service provider far exceeds that which they can provide themselves. NetSuite provides multiple layers of data protection to ensure your business information security. 


NetSuite’s mission is to provide the access to your data that your company relies on, so you can rest assured that your business can run continually in the face of unexpected outages or events. 

Services & Support for NetSuite ERP

NetSuite Customer Care Principles 

Service Uptime Guarantee

NetSuite’s customer agreement guarantees 99.5% uptime outside the scheduled service windows. 

Ongoing Upgrades

NetSuite enhances its products through regular upgrades. All NetSuite upgrades will preserve your account configuration.

Customized Account Configuration

NetSuite can be configured with custom processes, forms, records and fields.

Integration with Other Applications

NetSuite understands that customers may need to integrate NetSuite with other applications.

To that end, NetSuite offers industry standards-based integration capabilities and optional professional services.

Data Security

NetSuite understands that security is of utmost importance, which is why we provide multiple layers of data protection. In addition, NetSuite’s role-based security provides your company with options for managing data access within your company.

Data Ownership

NetSuite recognizes that the data in your NetSuite account is your data. Should you plan to end your NetSuite subscription, there are several ways for you to export your data.

Quality Customer Service

When you contact NetSuite for support, your team will work with a responsive, knowledgeable and well-trained customer service professional.

Proactive Communication

NetSuite will keep you in the loop. Our system provides you advanced notice of upgrades and new product features.


NetSuite encourages you to share your ideas and experiences with other customers, and provides community programs to encourage collaboration.

Despite our efforts, there may be circumstances when things do not go as planned. If that happens, these principles will continue to guide our actions as we work to resolve your issues.

NetSuite Central: Tools, templates and training

NetSuite Central is a one-stop knowledge center, full of useful resources to get you successfully started on the right foot. These resources include:

Implementation templates and scripted best practices orient project team members to the proven steps and methods used by NetSuite’s own SuiteConsulting team. 

E‑learning modules provide an introductory learning environment for core NetSuite functionality and address key areas such as basic navigation, sales force automation, marketing, support, accounting and order processing. 

Recorded customer Web seminars and new feature training sessions keep you well informed on the newest features and best practices.

Extensive end-to-end process documentation provides a roadmap for getting maximum productivity out of NetSuite.

Site Consultation

Applying deep industry expertise and the groundbreaking NetSuite One methodology, SuiteConsulting™ professional services help you implement and customize NetSuite for your unique requirements, providing a platform from which you can dramatically improve and grow your business — while driving costs out of your operations. 

SuiteConsulting professionals have extensive expertise implementing NetSuite in many industries, including software, professional services, wholesale distribution, retail, financial services and manufacturing. Depending on your company size, budget and resources, SuiteConsulting has an implementation approach that’s right for you. 

Shared Consulting

A Shared Consulting implementation is a cooperative, hands-on project, jointly managed by a NetSuite Consulting team and you. If you have specific requirements — such as the need for customized business processes, complex workflows, implementation of NetSuite advanced modules, integration with other applications, or data conversion issues — a Shared Consulting Implementation is right for you.

Guided consulting

Guided Consulting projects are designed specifically for organizations that can manage their own deployments, yet still see the benefit in leveraging NetSuite’s proven implementation methodology and extensive track record. Guided Consulting projects are available at two levels of support based on the degree of assistance you require and the depth and breadth of functionality you seek.

Net Suite One Methodology

NetSuite uses a unique, proven methodology based on best practices gleaned from vast experience in deploying NetSuite solutions to our customers. Called NetSuite One, this formal methodology is the very first designed specifically for the requirements of mid-market, on-demand implementations.

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