ERP Case Study

TAM Ceramics Inc.

Location Niagara Falls, New York USA
SAP Business ByDesign Case Study - TAM Ceramics Inc.

TAM Ceramics Inc. Case Study for SAP Business by Design ERP

The Company: About TAM Ceramics Inc.

  • Business context: Recently acquired, industrial ceramics specialist needing fast IT ramp-up
  • Location: Niagara Falls, New York
  • Industry: Chemicals – industrial ceramics
  • Products and services: Specialized ceramic powders for industry
  • Revenue: US$20 million
  • Employees: 60

The Situation: Business Complexities

Challenges and Opportunities

  • Find an ideal post-acquisition IT solution to satisfy both current and future business needs
  • Satisfy the need for an affordable solution and the ability to handle business complexities


• Implement end-to-end IT solution in less than 15 weeks
• Find a solution requiring no IT support and maintenance (the company lost IT, and support staff, during spin-off)

The Solution: SAP Business ByDesign ERP

Why SAP Business ByDesign?

  • No IT support and administration necessary
  • History as a previous SAP® software user, prior to acquisition
  • Avoidance of high transitional service fees

The Results: SAP Business ByDesign ERP Implementation Benefits

Key Innovations

  • Fast ROI due to rapid solution deployment
  • Simplified IT landscape
  • Enablement of growth with solution
  • Improved decision making due to embedded analytics
  • Built-in learning to lower training costs

Deployment Highlight

Planned go live with processes for customer and supplier relationship management, financials, supply chain management, human resources, and production (internal cost collectors)
SAP Business ByDesign is the perfect complement to our company. The remote access system that is hosted and managed by SAP was the resource answer to our small company business needs and is capable of supporting our business dynamics as we grow.”

George Bilkey,
TAM Ceramics

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