BendPak Inc.
BendPak Case Study by Design ERP
The Company: About BendPak Inc.
BendPak Inc. enjoys a world-class reputation as a manufacturer of
service equipment for the global auto repair industry. The company
sells its products, including automotive lifts, pipe benders, and air
compressors through distributors.
- Business context: Manufacturer of auto repair equipment
- Location: Santa Paula, California
- Industry: Automotive, Service equipment manufacturing
- Products and services: Specialized service equipment for the auto repair industry
- Revenue: US$68 million
- Employees: 175
The Situation: Customer Relationship Management
Challenges and Opportunities
- Improve accuracy of inventory management to support fast-growing export sales.
- Replace fragmented systems to better manage the needs of customer relationship management, service, and production.
- Meet demands of expanded operations in the Asia-Pacific region.
Objectives
- Improve service tracking and ability to accurately match spare parts with customers’ products during service calls.
- Enhance engineering change management to better track product changes including versions and revisions.
- Improve accuracy of demand-and-supply management with better forecasting and planning tools.
The Solution: SAP Business ByDesign ERP
Why SAP Business ByDesign?
- Only “software-as-a-service” solution to fully meet needs.
- Single platform for full business requirements including financials, customer service, inventory, and production.
- Ability to trace products all the way from design through purchase, receipt, shipping, distributor billing, and end customer service.
The Results: SAP Business ByDesign ERP Implementation Benefits
Key Innovations
- A platform for growth without the headache of multiple on-premises systems, databases, and versions to manage and support.
- Coverage of all functional requirements.
- Implementation of best practices for growth.
Deployment Highlights
Full suite of enterprise resource planning applications to be implemented in 2 phases:
- Phase 1: Full suite except project management at BendPak
- Phase 2: Project management, extended HR, and any remaining applications
“Our goal was to find a solution that would provide us true end-to-end visibility into our business from a single solution. Selecting SAP Business ByDesign also gives us peace of mind knowing that our mission-critical data is held in world-class data centers and managed by SAP experts. This will allow us to remain focused on BendPak’s business, today and long into the future.”
Sina Moatamed,
CIO, BendPak Inc.
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