ERP Case Study

BendPak Inc.

Location Santa Paula, California USA
SAP Business ByDesign Case Study - BendPak Inc.

BendPak Case Study by Design ERP

The Company: About BendPak Inc.

BendPak Inc. enjoys a world-class reputation as a manufacturer of
service equipment for the global auto repair industry. The company
sells its products, including automotive lifts, pipe benders, and air
compressors through distributors.

  • Business context: Manufacturer of auto repair equipment
  • Location: Santa Paula, California
  • Industry: Automotive, Service equipment manufacturing
  • Products and services: Specialized service equipment for the auto repair industry
  • Revenue: US$68 million
  • Employees: 175

The Situation: Customer Relationship Management

Challenges and Opportunities

  • Improve accuracy of inventory management to support fast-growing export sales.
  • Replace fragmented systems to better manage the needs of customer relationship management, service, and production.
  • Meet demands of expanded operations in the Asia-Pacific region.


  • Improve service tracking and ability to accurately match spare parts with customers’ products during service calls.
  • Enhance engineering change management to better track product changes including versions and revisions.
  • Improve accuracy of demand-and-supply management with better forecasting and planning tools.

The Solution: SAP Business ByDesign ERP

Why SAP Business ByDesign?

  • Only software-as-a-service” solution to fully meet needs.
  • Single platform for full business requirements including financials, customer service, inventory, and production.
  • Ability to trace products all the way from design through purchase, receipt, shipping, distributor billing, and end customer service.

The Results: SAP Business ByDesign ERP Implementation Benefits

Key Innovations

  • A platform for growth without the headache of multiple on-premises systems, databases, and versions to manage and support.
  • Coverage of all functional requirements.
  • Implementation of best practices for growth.

Deployment Highlights

Full suite of enterprise resource planning applications to be implemented in 2 phases:

  • Phase 1: Full suite except project management at BendPak
  • Phase 2: Project management, extended HR, and any remaining applications

Our goal was to find a solution that would provide us true end-to-end visibility into our business from a single solution. Selecting SAP Business ByDesign also gives us peace of mind knowing that our mission-critical data is held in world-class data centers and managed by SAP experts. This will allow us to remain focused on BendPak’s business, today and long into the future.”
Sina Moatamed,
CIO, BendPak Inc.

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