Services & Support for Cetec ERP
Cetec ERP Lite, Standard & Gold Levels
ERP As A Service
$40/user/month for all modules in the base ERP package, billed monthly. Special $20/user/month for “Production Only” users. Five standard user minimum. Volume pricing breaks apply after 50 base users.
Lite subscription includes
- Free 30 day evaluation
- Free upgrade path
- Online resources (getting started guides, how to
- Free install and immediate setup in Cetec ERP cloud
- All Cetec ERP modules included
- All software and database licensing fully included
- Free software maintenance
- Free hosting and server maintenance in Cetec ERP cloud
- Email ticketing support unlimited
( limit three project contacts per offering).
Cetec ERP Standard
(same as Lite plan plus the following)
- Priority support ($500/month)
- Expedited support requests with phone and email access.
- Recommended for all companies running operations actively on Cetec ERP.
- Phone support MF 9am EST 7pm EST, limit three project contacts per offering.
Cetec ERP Gold
(same as Standard plan plus the following)
- Report Writer ($500/month)
- floor machine integration
- Custom process automation
- Custom field tracking
Contact us for a detailed quote for custom development of your Cetec ERP instance.
Cetec ERP In House Services
Custom Development & Integration
Cetec ERP is a software framework that can adapt to your business processes. Customizable ERP software enables you to quickly change process to achieve new measures in markets with strict and diverse manufacturing regulations.
Cetec ERP provides your company with flexibility to adapt quickly and affordably to opportunities for new business and growth. Any custom development will inherit from the core Cetec ERP framework, extending the program to meet specific requirements without fully locking your business into a dead end software process.
This methodology enables Cetec to sustain the software structure needed to ensure you always receive latest releases and upgrades (which are included in your subscription cost), while still allowing you to set your own behaviors, so you don’t have to develop your own internal custom system. It is an ERP structure, but it is a structure we adapt to you.
Some business opportunities need a special process; others require tracking a specific piece of data. Cetec will work with you to codify ideas into systems that flow from collection to reporting, directly integrated to your Cetec ERP platform. Traditional ‘knowledge experts’ provide process enhancements and structures in extensive documentation; consulting projects too often deliver little more than a final presentation. Rather than forcing you to read through endless PDFs, we work towards usable, defined solutions, leveraging our industry experience to create defined software processes that emphasize solutions over presentations.
Some examples of custom development and/or integration include:
- Custom templates/labels, custom
- Ecommerce integration
- EDI, FTP, automated data feeds
- Shop floor testing equipment & data automation
- Shop floor machine integration
- Custom process automation
- Custom field tracking
Cetec ERP handles data transfer in a software driven reproducible process, routing the data desired for migration through a set of programs to transform and load the data from spreadsheet format. Thus, the bulk of data conversion work is front loaded to the creation of these programs (once the suite of transforms is created, a refresh is a minor event [often 1520 minutes]), and enables you to do recurring data refreshes and testing and validation in the weeks leading up to launch. By go-live, the whole process has been done so many times that the transition is relatively mundane.
Cetec ERP may be installed on local hardware, running within your corporate network or on a cloud provider of your choice.
Resident hosting requires the following:
- A dedicated Linux environment.
- Suggested server specs for a company with 1080
- -Dell PowerEdge R420 Rack Mount Server
- -Dual 2.4 GHz CPUs, Dual Power Supplies, 32GB RAM
- -RAID 5 for Hard drives (with hot spare)
- −24÷7 NextDay Support, 5 year warranty
- *Note on disk space recommendation depends on what storage is available either on your hardware or on your VM, and how many documents you are planning on storing within the Cetec ERP system. The above recommended specs typically will come with a few terabytes of disk space. 1.5 TB of disk space is recommended.
The fee for Linux operating system installation and Cetec ERP installation and configuration is $3,500. Hardware related setup and/or compatibility issues billed separately.
Cetec ERP charges a flat rate of $99/month for our resident hosting support plan. The plan includes critical patches and softwarerelated server support. Resident hosted Cetec ERP system updates/releases occur per customer request. Any network or hardware issues unrelated to the Cetec ERP application are not covered by the $99 resident hosting monthly support cost, and are to be handled by the your hardware or IT service provider.
On-Site Implementation Consulting
Cetec ERP offers on site consulting services for support, training, process consulting, and tailored system configuration to help you achieve a fast and successful cutover from your legacy systems and processes.
Our inhouse team of experts quickly deploy your environment, configure the system to your needs, train your team on critical business processes, and make custom programming changes if needed.
Project Discovery & Gap Analysis
Software implementations are notoriously high risk endeavors; common transition problems include a failure to identify gaps during the selection process, and incorrectly transitioning data from the old system to the new. Cetec ERP addresses these issues by involving technical product experts early, even during the sales process, ensuring that engineering resources are able to qualify potential customers for gating and/or excluding items. Cetec ERP offers remote or on site demonstration, discovery on site demonstration, discovery, user training, process consulting, system proofing, configuration, setup and planning, and formal discovery and gap analysis with you company key personnel to help bring clarity to your project vision and scope.
Services User Training Programs
Training is a catchall which encompasses both direct user training (how is a task performed) and also process consulting (what is the best way to model a task). Process consulting usually begins during the sales and discovery process and continues through user training as users are instructed on how to perform existing job functions in the new environment.
Training meetings are typically held weekly, and focus on a distinct area. Employees whose job functions include that area are included (or at least key stakeholders who will be responsible for internal training), and will have access to a Cetec ERP environment where they can practice the skills covered in the respective training sessions. This environment will be populated with the recurring data loads, which not only provides the users with familiar data for interaction but also helps to validate that the data loaded is accurate.
Job training checklists may be assigned as “homework” for you users to prepare ahead of time, allowing you a measurable method of gauging readiness of your team to successfully reproduce their current processes in the new Cetec ERP system.