Product Details

Priority Software ERP

<- Back to Product Overview

Services & Support for Priority Software ERP


Fully integrated with all other Priority functions to deliver a holistic view of the customer. Customer issues can be reported by the customer directly via Priority’s customer service web portal or by service/support personnel using the system’s call center reporting tools. Call center reps can easily track/control open service calls, call assignments, escalation status and other customer communications, such as follow-up calls. 

The module’s main features include:

Knowledge Base

Easily integrated with existing knowledge base, such as FAQs recorded in Priority, giving customers an immediate response.

Business Process Management 

Built-in Business Process Management (BPM) ensures correct customer service call prioritization, assignment and escalation; all achieved via an automated process according to service call attributes and other customer attributes.

Communication

Supports seamless communication with customers through web portals, emails, fax, IM and various voice apps, such as Skype; also synchronizes emails directly from Gmail/Outlook directly to appropriate rep.

Field Service Management

Comprehensive management/control of field reps via highly secure mobile access – mobile devices and tablets, including: real-time service call transfer via SMS, Google notifications or widgets, real-time tracking of service call responses by tech reps, including mobile support for warranties, replacement parts, images transfer and e‑signature, including GPS; full support of inventory management, such as replenishment/purchase order requests easily opened for spare parts while servicing.

Service Call Management

Comprehensive service call management (dynamic BPM) where tech reps can immediately access previous service call history (Plug & Play) with real-time information conveniently displayed as pop-up notifications.

Field Service Inventory Management

Tech rep’s vehicle management, including tracking inventory stored in company warehouses, other reps’ vehicles and handling on-site inventory transfer between tech reps.

Purchasing

Receipt of goods directly from vendor to technician, including control of on-the-go purchase demands for parts.

Service Call Reporting

Comprehensive reporting of parts used, labor, provided vs. planned actual service, malfunctions and repairs, service call duration, including automatic reporting based on arrival/departure, description of repair with photos, meter readings and more.

Surveys

Summary reports and checklists as related to service calls, including customer satisfaction surveys, customer signature displayed on touch screens/printed; service call location/signed documents are automatically stored attachments.

Priority software logo
Priority Software ERP Compare Priority Software Software

Pricing Request Demo Request White Paper Request

Complete the fields below to receive your pricing confirmation via email. Complete the fields below to receive your demo confirmation via email. To download your white paper, complete fields below. Check your inbox for the white paper link..

Please provide more details about your project and needs Please provide more details about your project

Manufacturing ERP Graphic

Congratulations, you're a step closer to finding the right ERP System.

A confirmation email from Top10ERP.org is on its way to your inbox. This email will include saved search links, white papers and other vital offerings for each product you requested.

Thank you for visiting Top10erp.org. We greatly value hearing from our visitors. Please share your comments, questions and feedback regarding your experience on Top10ERP.org.