Sales & Order Management for SYSPRO

The key challenge here is providing wholesalers or consumers with exactly what they ordered at prices that allow them to make their profit targets. This last-mile component of the SYSPRO ERP system helps to provide timely and effective after-sales service, such as repair and maintenance. It also addresses aspects such as defective products, returns, complaints, and recalls.

Pricing Engine with Trade Promotions

This enables you to segment customers based on buying performance and place them on a structured price list, with the ability to reward them for loyalty and timeous payment. 

Product Configurator

For manufacturers who want to enhance customer service and operational efficiency, the Product Configurator can be accessed via a web-based interface, enabling the efficient and accurate configuration of products. This allows companies to work smarter and eliminate the wasted effort when tracking orders, quotes, jobs, and more.

Sales Analysis

SYSPRO Sales Analysis provides insight into sales activities to improve sales profitability and provides information for sales forecasting and planning on a number of levels. SYSPRO Sales Analysis also assists in determining the extent to which a sales force has met its sales objectives by providing analysis of how well sales people and product groups are performing compared to budgets available.

Sales Orders

SYSPRO Sales Orders enhances customer service through fast, efficient order processing and accurate, timely order fulfillment while maximizing sales productivity with instant access to information on stock availability, prices, and product substitutions. 

Additionally, customer account information can be accessed to streamline the ordering process for status, credit limits, and previous orders and to confirm the customer’s billing and shipping addresses.

Return Merchandise Authorization

SYSPRO Return Merchandise Authorization provides an easy, efficient method of controlling the return or exchange of items sold to customers, ensuring visibility and tracking of the item until the transaction is concluded. With SYSPRO’s Return Merchandise Authorization module, returns, replacements, credits, and repairs can be handled with ease.

Customer Complaints

The Customer Complaints capability allows for the capturing, management, and effective resolution of customer complaints. It enables the business to easily review and escalate critical product defects and service issues to prevent their reoccurrence and is a requirement for all businesses wanting to achieve a formal quality accreditation. This improves customer-centric behavior, driving customer retention.

Counter Sales

SYSPRO Counter Sales facilitates over-the-counter sales transactions by enabling the receipt of payments and deposits at the point of transaction. Similar to a retailer with a point-of-sale register, the counter sales process in SYSPRO supports walk-up cash, credit card, and on-account sales transactions and integrates the cash draw with end-of-day reconciliation.

Purchase Orders

SYSPRO Purchase Orders is an integral part of the organization’s distribution and manufacturing functions. It enables the monitoring of the quality, accuracy, lead times, and cost of purchases, while providing comprehensive supplier performance analysis. 

The Purchase Order module includes a Preferred Supplier solution to manage the processes and policies that deal with the sourcing of goods and services during your purchasing cycle: Goods Received Notes (GRN) Suspense System for Accounts Payable invoice matching; a Requisition System; and a Supplier’s Performance report, along with currency options.

Request for Quote

Request for Quote (RFQ) provides the ability to extend a formal invitation to suppliers to tender on the supply of goods or services. As a vital part of Procurement, this new capability streamlines the process by automating the creation of the RFQ from a Requisition and allowing servicing of the RFQ directly by suppliers online.

Request for Quote provides transparency in the tender process, improving governance. It also assists buyers in making informed procurement decisions quickly and easily, as they can compare offerings from different suppliers. The reduction of manual processes decreases the manual workload of key staff, freeing them up to perform more relevant tasks.

Product Recall

SYSPRO Product Recall is a full traceability system that allows manufacturers to perform a full product recall quickly and efficiently. It has been developed to support an organization’s Recall Management Systems, particularly in heavily regulated industries, giving instant access to all of the critical information required to track a suspect product, throughout the value chain.