Services & Support for SYSPRO

SYSPRO IDEAL Implementation Methodology

The foundation of IDEAL lies in the project administration, controls, and governance activities that we perform throughout the Implementation. 

Best practices in project management ensure that the project is meeting its defined objectives and remains on track within the defined scope. It also ensures costs are kept within budget and that resources are being managed effectively:

Project Management: Provides overall control and management of resources, scope, budget, and timescales throughout the delivery of the project.

Stakeholder Management: Includes communication plans and definition of roles and responsibilities within the project team to help the team work together effectively.

Change Control: To capture any material changes from the agreed scope to the project timescale, scope, and/or budget.

Quality Control: Project assurance activity to provide checks and balances around the project deliverables.

RAID Register: A key project control used to capture and track Actions, Issues, and Decisions.

Support 

SYSPRO ERP Support offers a number of ERP services to help you make the most of your SYSPRO investment. You can select product and technical ERP support via phone or email. Training and consultation can be on an as-needed fee-for-service basis, or we can tailor an ERP support program specifically for your organization on a committed contract basis.

SYSPRO Support includes:

• Helpdesk Support — SYSPRO offers global Helpdesk Support via telephone, email, and fax. Our skilled support team will help resolve any technical problem, giving you a clear and simple solution.
• On-Site Support — On-site support is ideal when implementing new features or new solutions, or for users who will be taking on new roles and tasks
• InfoZone — A customer portal that provides company news, product information, quick tips, education, and thought leadership to help you maximize your software investment.
• Forums — A number of active online forums are available for you to engage in various discussions about the product.

Program Application Development

Whether your business need is merely to modify the user interface, develop a custom program or an entire module, or create a link to a third-party product, our professional services team will work with you to document and deliver your requirements.

SYSPRO’s Professional Services Department

• Assists SYSPRO partners in delivering comprehensive solutions for customers
• Works with customers to maximize their investment in SYSPRO’s software on an ongoing basis
• Helps with personalization or implementations of certain features or modules that are fairly new to SYSPRO’s marketplace
• Provides product training to SYSPRO’s partners and customers

Training and Education

SYSPRO LearnIt Online combines a digital learning experience as well as instructor-led learning, giving your SYSPRO users total control of their own learning journey and path to career success. Whatever your ERP business systems and technology level of expertise or career aspirations, SYSPRO LearnIt Online provides for a fully immersive, intuitive learning experience and a management system that brings practical, self-directed education to life. SYSPRO LearnIt Online learners experience training and development pathways that are designed to be inspiring and easy to use, ensuring the delivery of positive results for your business, your employees, and your customers.