Services & Support for Encompix

Help Desk

The Encompix Help Desk is available via telephone, fax or email. Encompix can also dial into your system remotely to resolve any problems without the need for onsite consulting expenses. 

Unlike most support organizations, Encompix uses a ​“touch and hold” method rather than a ​“front line-back line” method. This means that your initial Encompix contact person will manage your issue all the way through to its resolution. You won’t waste time communicating your issue repeatedly as it is handed off from one level to another.

Implementation

An implementation methodology focused on your business objectives

Encompix will personalize its implementation strategy to the needs of your business. An eight stage implementation process insures that components most important to your bottom line are up and running first.

1. Project Kickoff 

It all begins at a formal meeting with your Encompix implementation team. You’ll discuss the business reasons for selecting a new system, and your objectives and timeframe for the implementation.

2. Orientation

A detailed education session to explore Encompix’s capabilities in-depth.

3. Detailed Planning 

You’ll review the results of the orientation session, and develop a detailed implementation plan, including specific tasks, personnel assignments, and milestones. Your consultant will be available throughout this period to help you manage the project.

4. Conference Room Pilot 

As you use the system to process an order from beginning to end, your implementation team and functional managers can see the overall flow of the system and review its effectiveness at processing your data.

5. Production Pilot 

By processing your actual data through Encompix, you can ensure that all procedures have been properly mapped to the system, and that the data conversion is accurate and appropriate. Completion of the production pilot verifies that you are ready to go live with the system as soon as the users are trained.

6. End-User Training 

Our training goes beyond simply teaching users which keys to hit, but includes an explanation of the business reasons for new procedures and the benefits, including hands-on exercise with real data familiar to the users.

7. Go Live 

This is the time when you turn off your old system and begin to run your business with Encompix. Your Encompix consultant will be right there by your side, ensuring that everything runs smoothly for this important event. Should any unforeseen issues arise, your consultant will address them immediately.

8. Post-Implementation Review 

After you have been using the system for several months, your consultant will return to meet with you. Together you’ll evaluate how you are using the Encompix system, and identify and correct inefficient procedures or processes. The improvements achieved with Encompix will also be compared against baseline measurements.