Services & Support for INFOR Cloudsuite Process (Infor M3)

M3 Rental Management

Streamline Your Rental Organization– Create Complex Rental Contracts to Provide a Foundation for Long-Term Partnerships with Your Customers

Infor M3 Rental Management works with Supply Chain Management and Financial Management solutions, which makes it one of the strongest resources that rental companies can have. Customers can closely monitor expenses, costs, service levels, equipment failure rates, and equipment utilization.

Rental Management provides a basis for product, business, and sales development. It also enables customers to streamline their rental organization and create complex rental contracts to provide a foundation for long-term partnerships with their customers.

• Long-Term Rental Agreements
• Short-Term Rental Agreements
• Rental Equipment Planning Board
• Rental Logistics Toolbox
• Rental Counter

M3 Services Management

Manage and Follow Up on Service for Equipment Supplied and/or Covered by an Agreement

Infor M3 Services Management enables customers with Infor ERP systems to manage and follow up on service on equipment that is supplied and/or covered by an agreement.

It provides comprehensive functionality for handling service calls, from the point a call is received through invoicing and statistics. Tight collaboration with service and warranty agreements means that users always know what level of service to provide and what the agreements include or exclude. It also enables the planning of engineering time, including both breakdowns and preventive service visits. Finally, Service Order Processing enables users to maintain optimal inventory levels and utilization of engineers. It improves invoicing accuracy and provides valuable management information. Service Planning Board enables the users to support efficient field service planning and execution. 

• Service Agreements
• Service Order Processing
• Enterprise Mobility for Service
• Service Planning Board