Services & Support for Made2Manage ERP
Make Continuous Business Improvements
Since there is always room for improvement, Made2Manage offers continuous business process improvement services to ensure the long-term value of your system investment. Made2Manage consultants offer a variety of professional services to help you gain ongoing value from your business system including report writing, business process consulting, functional tune-up services, network and system optimization and customization services.
Full Service Implementation: Achieve Faster ROI
For a faster ROI and enhanced peace of mind, the Made2Manage Full Service implementation approach is an ideal solution for manufacturers with limited IT and/or project management resources, little or no experience implementing ERP systems, and accelerated implementation schedules. Your Made2Manage consultant will take complete control of the implementation process, managing all aspects of the project from beginning to end. In fact, this service can accelerate your implementation by as much as 50 percent.
With the Made2Manage Full Service implementation approach, you can:
- Accelerate your implementation schedule.
- Augment limited IT resources.
- Draw upon the expertise of a professional project manager.
- Focus on “business as usual” while limiting business disruption.
To help you succeed in gaining immediate and continuous value from your business system, Made2Manage offers unlimited education through the M2M University program. Whether you are just beginning to implement your Made2Manage Enterprise Business System or you are an experienced user, the M2M University program provides you with unlimited educational offerings for your entire organization. Since Made2Manage believes that comprehensive system education is very important to the success of your business, we will include this service in your standard maintenance agreement after your first year as a customer.
Made2Manage provides educational course offerings designed for your convenience. Whether you prefer instructor-led virtual (i.e., Internet) courses, self-paced computer-based training, or traditional classroom instruction, M2M University services fit your budget and time constraints.
You can even take instructor-led classes without leaving your desk. Through the Virtual Classroom service, you can take real-time classes via the Internet while avoiding travel expenses and minimizing employee downtime. In addition, the sessions are short and conveniently offered during business hours at various times throughout the day, providing flexibility for participants.
The M2M University program is designed to fit your unique business needs. Whether your aim is to get up to speed fast or better leverage your existing system, course offerings are available to support your business goals.
- Accelerate and ease the transition to a new business system.
- Eliminate the travel time and expenses associated with continuous training.
- Enable staff to take classes as often as needed to internalize the information.
- Reduce time away from the job by taking virtual courses.
- Better leverage your existing Made2Manage system.
- Offer continuing education opportunities for experienced users.
SureStart Implementation: Manage Your Costs
Ifyou prefer to manage your implementation costs by taking a more active, measured approach to your project, the Made2Manage SureStart implementation service is an ideal choice. Your Made2Manage consultant will administer the implementation by guiding your team through the project as you execute the structured steps of the Made2Manage Time2Value methodology for a successful “go-live” with your new ERP system.
With the Made2Manage SureStart implementation service, you can:
Manage your implementation costs. Take a more phased approach to your project. Follow the proven Made2Manage Time2Value implementation methodology. Limit business disruption.
Made2Manage customers also can access instantaneous service and support via the M2M Expert customer portal. The M2M Expert site serves as our customer’s principal source for information on Made2Manage products and services, 24 hours a day, seven days a week. Made2Manage customers visit M2M Expert to resolve support issues, register for education classes, download software updates, review technical bulletins, communicate with other customers, learn more about our product and service offerings and so much more.
Made2Manage is recognized as a leader in delivering Web-based support and services. The M2M Expert site has received the SSPA Webstar Award for outstanding Web-based support and has been named to the “Ten Best Web Support Sites” for two consecutive years by the Association of Support Professionals. Made2Manage continues to enhance our Web-based service offerings and solicit customer feedback on how to make M2M Expert more useful.