Customer Relationship Management for SAP Business ByDesign

Business ByDesign ERP delivers comprehensive and effective customer relationship management (CRM) capabilities designed to help small- to medium-sized manufacturing and distribution companies boost customer satisfaction. A centralized data center integrates marketing, sales, and service for increased customer engagement. The real-time, integrated platform provides company-wide access to data for the entire customer lifecycle process, from marketing and sales to delivery and invoicing. End-to-end visibility promotes more efficient decision-making and an improved bottom line.

The CRM functionality in SAP ByDesign enterprise resource planning system’s central design element allows users to focus on important tasks easily and efficiently. The collaboration window provides quick access to frequently used functions and Microsoft Office applications. One-click access processes data of various reports and everyday tasks and fosters efficiency and enhanced productivity. Role-specific widgets provide quick access to email, calendars, task lists, data management, maps, and various business processes.

The CRM module in the SAP system offers the following features and benefits to help manufacturing and distribution businesses manage marketing, sales, and service.

Marketing

Ensure solid sales pipelines with one-click access to personalized customer information. Gain the ability to manage lead generation, lead qualification, and campaigns with ease.

Sales

Sell more effectively with complete sales force automation of contacts, opportunities, offers, order management, and invoices. 

Service

Drive customer engagement with user-friendly, built-in tools needed to boost customer experience and customer satisfaction.