Services & Support for Deacom ERP

Consulting with Deacom ERP Software

Deacom’s consulting team has extensive experience delivering simple solutions to our customers’ most complex problems. Drawing on our extensive ERP and industry knowledge, Deacom, an ECi software solution, offers a number of different consulting services geared toward delivering tangible results to your organization:

• Process engineering services
• System and hardware services
• DEACOM training services
• DEACOM upgrade services
• Project management services

Implementation

Deacom understands that customers have a day job, so the company provides options for both remote and on-site implementation services. A Deacom implementation requires at least two hours a day, three times a week via GoToMeeting, supplemented by homework for both the Deacom and customer resources (e.g., locating data, determining how processes should work, documenting SOPs, etc) to be completed between meetings. This ensures that Deacom and the customer make the best use of their time. 

Deacom provides a project manager who meets weekly with our customers to discuss project progress. These meetings ensure alignment between Deacom and their customers to know where the project is, risks and mitigation strategies, and how we need to work together towards a successful cutover.

Support

ERP is not just about software but also the services that implement and support the software. Deacom’s service teams leverage deep industry knowledge to help customers meet the rapidly changing demands of today’s global marketplace. Deacom’s team experience will help your organization identify your operational needs and architect a simple solution to achieve your business goals faster and at a low cost.

The Deacom support team provides on-demand support to ensure that you realize all the benefits of the Deacom solution. All support team members are Deacom employees based out of our headquarters and have substantial Deacom experience. Each support issue is logged in Deacom’s Support Tracker and is visible to you throughout its life cycle. If you feel a support specialist is not handling a support issue correctly, the Deacom management team is always available to escalate an issue. The support team is also available to review your organization’s requests for enhancements to the Deacom software. All requests are thoroughly reviewed by Deacom and, when approved, are built into the Deacom software. 

Support team hours are Monday-Friday, 8:30 AM – 5:30 PM EST. Emergency contact numbers are provided for off-hours as well as a comprehensive web portal ensuring 24⁄7 support.