Services & Support for JobBOSS Shop Management Solution

In 2021, Jobboss Shop Management Solution was rebranded as a new ECi product JobBOSS². Please refer to the JobBOSS² listing page for up to date product information .

Customer Portal for Modern Job Shop Owners

JobBOSS provides 24⁄7 service and support to modern job shop owners through a customer portal providing detailed information regarding quotes and order status to the level that is determined by your company. Customers can review order dates or drill down into the detail of current operation and material status. Greatly reduce customer inquiries by granting access based on user login to this customer self-service portal option.

Customization

Every shop is unique. The versatility of JobBOSS allows for each license to be tailored to your specific needs. The JobBOSS custom development team can assist with select modifications as well as data migrations, data imports, and 3^rd party integrations.

Training and Education

JobBOSS training team provides a variety of training options based on each company’s training needs.

Classroom Training

With classes offered all over the United States and Canada, JobBOSS regional classroom training offers a variety of classes specifically designed around a user’s role and skillset. It is not one size fits all. The 2‑Day Job Control Workshop is a great boot camp for new users, while our more focused 1‑Day classes are great for specialized roles and intermediate to advanced users.

Virtual Training

Live, online, instructor-led classes offer role-specific hands-on training for modern job shop owners. Each session encourages attendees to ask questions, interact with other JobBOSS customers, and participate in instructor-overseen labs. Users leave these sessions having learned, demonstrated, and are able to apply their knowledge directly to the software.

On-Demand Video Tutorials

JobBOSS has training when you need it. With hundreds of short online video tutorials available through our customer portal 24⁄7, you can learn at your own pace. Whether you have a specific question or are looking to obtain general knowledge, you can find answers here.

Consultant Training

On-site and remote consulting is a great way to learn the ins and outs of JobBOSS and how they apply to your business. Our experienced consultants personalize each training around your company’s specific needs and find the solutions you are looking for.

Help Guides

Have a question while using JobBOSS? Pressing F1 will bring up help guides that are relevant to the page you are on, quickly finding the solution. These solutions can then be favorited or bookmarked for later use.

Training Database

This database comes with all JobBOSS installations; it comes with artificial customers, vendors, materials, and jobs so users can practice without tampering with company information.